Refund Policy

At Pikola.shop, customer satisfaction is our top priority. Please read our refund policy carefully to understand your rights and our responsibilities.

Eligibility for Refunds

1. Subscription Issues:
   Refunds will only be considered if:

   • You are unable to access the IPTV service due to technical issues caused by us.
   • Our technical support team is unable to resolve the issue within a reasonable timeframe.

2. Exclusions:
   Refunds will not be granted in the following cases:

   • Issues caused by user error (e.g., incorrect device configuration).
   • Problems due to your internet connection or device compatibility.
   • Change of mind after service activation.
   • Attempted misuse of the service or violation of our Terms of Service.

3. Trials and Discounts:
   Subscriptions purchased during promotional periods or free trial periods are non-refundable.

Requesting a Refund

To request a refund, please follow these steps:

1. Contact Support:
   Email our support team at support@smarterselite.com within 7 days of purchase. Provide your order number and a detailed explanation of the issue.

2. Evaluation Process:
   Our team will investigate your case and may request additional information or screenshots to verify the issue.

3. Decision:
   Once reviewed, we will notify you of the outcome. Approved refunds will be processed within 5–10 business days.

Partial Refunds

Partial refunds may be issued for long-term subscriptions if the issue arises mid-term and cannot be resolved. This is calculated based on the unused portion of your subscription.

Non-Refundable Items

• Any IPTV subscription that has already been activated and used.
• Services disrupted due to factors outside of our control (e.g., government restrictions, third-party content provider issues).

Chargebacks

Initiating a chargeback with your payment provider without contacting us first may result in account suspension or legal action.